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Discover the features. Imagine the benefits.

Versatile, feature-rich and intuitive.
Freshworks drives internal efficiency and customer engagement in equal measure. Here’s what we think you’ll love most about Freshworks.

150,000 businesses can’t be wrong

Trusted by business
Business Partners
Satisfied Clients

A cloud-based, all-in-one business software solution, Freshworks is refreshingly different.
Now used by 150,000 companies across the globe, Freshworks stands out in a complicated world of expensive and clunky CRMs. And that’s because the software is:

● Faster to implement, integrate and customise
● Easier for your staff to learn and use
● Highly scalable for growing businesses
● A lot more affordable than you’d expect

Faster to implement, integrate and customise

Easier for your staff to learn and use

Highly scalable for growing businesses

A lot more affordable than you’d expect

A smarter sales strategy is now in reach

Built-in phone and email: Make calls, send emails, and get in touch with prospects – all with a click!

Find the best leads: Identify your most promising prospects with AI-based lead scoring.

Improve sales conversations: Learn how your prospects behave online and make your sales conversations more targeted and relevant.

Get smarter with email: Stay on your toes with real-time email opens, clicks and more.

Visualise your sales pipeline: Track leads. Add tasks. Set meetings. Send emails. Directly from each deal card.


The marketing automation you’ve always wanted

Improve lead quality and conversions: Analyse online behaviours, identify buying goals, split test – and personalise web experiences.

Create beautiful emails: Impress customers and close more sales with professional, impactful email marketing.

Enjoy advanced targeting: Analyse website and email engagement to craft more targeted marketing messages.

Automate your customer journeys: Nurture leads and enhance customer loyalty effortlessly – with smart email automation.

More than a smart sales and marketing tool

Did you know that Freshworks is so much more than a CRM? Here’s what else our favourite software can do for your business.

Simplify and streamline your IT support

Hailed as the world’s most usable service desk software, Freshservice allows you to:

● Support staff by phone, chat, email or portal

● Automate tasks

●  Maintain records of contracts, hardware, software and other assets

● And so much more!

Transform your customer service

An intelligent customer support tool, Freshdesk empowers you to:

● Streamline all customer conversations in one place

● Automate repetitive work and save time

● Collaborate with teams to resolve issues faster

● And so much more!

Create more sales opportunities through bots

Ace your customer conversations with this modern messaging software. Freshchat helps you:

● Engage proactively with web visitors before it’s too late

● Qualify leads more efficiently

● Auto-upload leads into the CRM for future nurturing

● And so much more!


Do it right – with Illuminate

Now that we’ve told you all about Freshworks, it’s time to tell you more about us.

At Illuminate, we’re big thinkers specialising in small business. With years of top-tier consulting expertise

behind us, we know how to implement, customise and integrate CRM solutions the right way. That means

fewer hiccups during rollout. And a quicker return on your investment.

But above all, we love that every business is different. Always holistic, we thrive on working with your current systems and processes. Not against them.

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